Policy - Thelma Designs

POLICY

Copyrighted Materials

Some content may have copyright in this Site and may be property of Thelma Designs. Contents are such as images, artwork, graphics, photographs, document layouts, and any other information seeing in this Site. It is strictly prohibited to retain, copy, distribute, publish, or use any portion of the Content except if approved by Thelma Designs or if the selected Content does not belong to Thelma Designs.

Thelma Designs reserves the right to delete, add or modify any part of Content at any time without prior notice.

Graphic

Artwork charges are priced at $35.00 per hour for single services or at $30.00 per hour for packages services. Also included 4 visual draft. Complete document package will be given to the customer at the end of the work. We can only give an estimate on charges and given as an estimate only. We will request a 40% payment from the approved estimate evaluation prior the starting work. If the final work is priced lower than the 40% payment, the difference will be refunded to the customer. There are no refunds for the 40% payment if service cancellation is given after the starting work.

Product

Each item is handmade assembled. Due to the nature of the production process, slight variations and imperfections may occur between each product towards weigh, colour, size, etc. Processing time is 10 or less Business Days but may be longer for higher quantities. These time does not include shipping time. Personalized products may add to processing times. Thelma Designs is not responsible for the use of the glass products or other objects in a certain way, such as negligence or recklessness or using it in a way causing injuries. They are only for decorative purposes and they are not recommended for lit candles or any other use. Keep away from children and pets.

Orders

Any changes to orders must be sent by email at info@thelmadesigns.ca

Also send us an email if an order is needed urgently. All emails must include order number, name, email, phone number and person making the order change. If the delivery address should be different after completing an order, the first order should be canceled, and the transaction should be entered again including the changes.

Images 

Website image colours may vary from physical product and sometimes may not match due to many variables (e.g. different monitors, different colour settings, different lighting conditions)

Contact us for an assistance at info@thelmadesigns.ca

Special event

We can give an estimate on charges following the evaluation of services for the event. One prototype per selected product can be viewed prior to batch work. Once the prototype is accepted, we will request a 40% payment from the approved estimate evaluation prior the starting work. If the final work is priced lower than the 40% payment, the difference will be refunded to the customer. There are no refunds for the 40% payment if service cancellation is given after the starting work.

Claims and Returns

All damage claims must be made within 5 Business days of receiving your package. Any claim to product quality or broken items will not be processed after 5 business days, please report any issues to info@thelmadesigns.ca

For all of our personalized items they are considered special order and are nonrefundable. Actual Shipping costs are non-refundable. Extra shipping costs will result for any refused delivery for any reason or undeliverable due to shipping wrong information. Returns will only be accepted within 5 days and must be unopened any opened package will not be refunded. Products with chocolates or being personalized* cannot be returned and refunded. Is the customers responsibility for the return shipping cost. Refunds may take up to 5 business days to process, starting time when the product is back in our hands and Approved by Thelma Designs. Additional information may be asked. A restocking fee of 15 % will be applied. A credit or refund will be given.

  • Personalized products: special order products or any products that come with personalized tags or stickers.

Shipping

All our products are delivered by Canada Post. Pick Up is not available since we don’t have a Showroom. May occur additional delays in shipping times due to holiday season or other major factors. Thelma Designs is not responsible for damages occurred in shipping handling, delays and will not pay for damages that it may cause.

Limitation 

DAMAGES ARISING FROM DELAY, MISTAKE, VIRUS, OMISSION, OR INTERRUPTION OF SERVICE. IN NO EVENT SHALL THELMA DESIGNS BE LIABLE OR RESPONSIBLE FOR ANY DAMAGES OR CONSEQUENCES ARISING FROM OR RELATED TO YOUR INAPPROPRIATE OR UNAUTHORIZED USE OF THIS SITE OR ITS CONTENT.